Medical Office Support
Boost your medical office’s operations to excellent health
Ameridea’s medical office support lets your onsite staff focus on what’s happening in the field. For everything else in the background, we got you.
Our team will help you:
- Minimize claim rejections
- Keep your team informed about the latest trends
- Prevent appointment no-shows
- Improve the patient experience
Here’s how we can help
you
- Insurance verification
- Authorization processing
- Reporting
- Appointment follow-ups
- Front desk check-ins
- Task coordination
Possible Virtual Assistant Roles for Medical Clinics:
Front Desk Virtual Assistant
Tasks:
- Manages appointment schedules for clinics
- Answers all incoming calls in behalf of the clinic and route the concern to the specific person/department
- Does reminder calls for next day appointments
New Patient Coordinator
Tasks:
- Screens new patients for appointments
- Assists patients on the requirements
- Runs insurance check and eligibility for new patients
- Schedules patient appointments
Referral Coordinator
Tasks:
- Sends referral by gathering all necessary documents and send them to the preferred/correct clinic
- Provides the referral information to the patient
- Manages referrals by coordinating with the specialists
Authorization Coordinator
Tasks:
- Processes authorization requests for medication, labs or imaging
- Gathers all necessary documents and information needed to process the authorization
- Coordinates with the proper entities (insurances and pharmacies)
Medical Records Liaison
Tasks:
- Processes all medical records requests from patients, other clinics and offices
- Gathers all the necessary documents to process the request
- Manages the request queue for the clinic
- Communicates with patients, other clinics and offices regarding the status of the request
Office
Unit 714 TGU Tower, Cebu IT Park,
Apas, Cebu City, Philippines 6000
Contact Us
- info@ameridea.global
+1 919 251 5048
+1 786 633 1098